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Check the size chart in the last photo and pick the right size using your fur baby’s weight, head circumference and measurements. Minor sizing discrepancies are normal since each item is measured differently. Reach out to support for custom sizing tips if you’re unsure! 💛

Paws Pet Collective · made with love for you and your furry friend

📦 Shipping

• Most items ship from China.
• Standard delivery takes about 20–40 days (customs time not included).
• Pre-orders or limited items need 7–20 business days to get ready.
• Sometimes customs, holidays, or weather cause delays — thank you for being so patient.
• Every order comes with a tracking number.
• Customs duties are already covered — no extra cost for you.

🔄 Returns & Exchanges

• You can return within 30 days (unused, no pet hair, tags & packaging still there).
• Can't return: custom items, sale/clearance items, gift cards, and pet contact products (like bowls or fountains).
• Wrong size? Just tell us first → send the old one back → place a new order. (For non-quality issues, return shipping is on you.)
• Damaged or wrong item? Send photos/video + order number within 7 days — we'll sort it out as quickly as we can.
• Need to change or cancel? Let us know early — we'll try our best before shipping. Sorry, can't change custom or already shipped orders.
• Refund: within 10 business days after we get the return. Bank transfers may take a little longer — just reach out if you don't see it after 15 business days.
• Important: please always check with us before returning anything — returns sent without our okay can't be processed.

📧 Email us anytime: pawspetcollective@outlook.com

Thanks for being here 🌷🐾
Questions? We're just an email away — talk soon!