Paws Pet Collective · made with love for you and your furry friend
📦 Shipping
- Most items ship from China.
- Standard delivery takes about 20–40 days (customs time not included).
- Pre-orders or limited items need 7–20 business days to get ready.
- Sometimes customs, holidays, or weather cause delays — thank you for being so patient.
- Every order comes with a tracking number.
- Customs duties are already covered — no extra cost for you.
🔄 Returns & Exchanges
- You can return within 30 days (unused, no pet hair, tags & packaging still there).
- Can't return: custom items, sale/clearance items, gift cards, and pet contact products (like bowls or fountains).
- Wrong size? Just tell us first → send the old one back → place a new order. (For non-quality issues, return shipping is on you.)
- Damaged or wrong item? Send photos/video + order number within 7 days — we'll sort it out as quickly as we can.
- Need to change or cancel? Let us know early — we'll try our best before shipping. Sorry, can't change custom or already shipped orders.
- Refund: within 10 business days after we get the return. Bank transfers may take a little longer — just reach out if you don't see it after 15 business days.
- Important: please always check with us before returning anything — returns sent without our okay can't be processed.
📧 Email us anytime: pawspetcollective@outlook.com
Thanks for being here 🌷🐾
Questions? We're just an email away — talk soon!
