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FAQ

Everything you need to know about our premium pet products

Paws Pet Collective is a curated platform for light-luxury pet goods. We handpick pet products featuring creative design, stylish aesthetics and eco-sustainable features, striking a perfect balance between elegant appearance and practical functionality.

To get a perfect fit, kindly measure your pet’s three measurements first:

  1. Neck Girth: Wrap the tape around the base of the neck where collars sit;
  2. Chest Girth: Measure the widest part of the chest right behind the front legs;
  3. Back Length: Measure from the base of the neck (shoulder joint) to the base of the tail.

Size charts are available as the last image on every product listing.Feel free to reach out to us via the chat bubble at the bottom right of our website if you need extra sizing support.

Track your delivery anytime here: Track Your Order

Returns are allowed within 30 days after delivery for unused items with original packaging.

All orders will be shipped within 15 business days except pre-order items. We offer international delivery, which generally takes 20–40 business days depending on your location.

You can reach us via email: pawspetcollective@outlook.comWe aim to reply within 2 to 3 business days.