Shipping policy
📦 Shipping & Delivery Policy
Dear Customer, thank you for choosing Paws Pet Collective. We are dedicated to providing smooth, transparent, and reliable worldwide delivery for you and your pets.
💰 Shipping Rates & Free Shipping
- Free Shipping: We offer Free Standard Shipping on all orders $80 USD and above.
- Orders Under $80 USD: For orders under $80 USD, standard shipping rates are calculated at checkout based on your destination country and will be clearly displayed before you complete your payment.
⏱ Estimated Delivery Time & Processing
- Standard In-Stock Items: Typically take approximately 10–15 days for total delivery (including 5 business days preparation and transit).
- Pre-Order & Made-to-Order Items: Estimated total delivery is approximately 3–4 weeks (handcrafted and prepared with an additional +7–10 business days before dispatch).
- Shipping Origin: Most items are shipped directly from China with love and careful quality inspection.
📮 Order Tracking
- A tracking number is automatically generated and sent to your email as soon as your package is dispatched.
- You can use the tracking link to monitor your order in real time.
⚠️ Customs & Potential Delays
- Customs duties and import taxes are covered by us where applicable — no extra fees at delivery.
- International shipments may occasionally experience delays due to customs clearance, peak holiday seasons, or severe weather conditions. We appreciate your patience and understanding.
❓ Questions & Support
If you have any questions about shipping, please reach out to us via our online chat bubble or email us anytime at pawspetcollective@outlook.com.