OfCATOPIA Soft Double-Collar Plaid Knit Sweater

Due to differences in measuring methods, slight variations may occur. If you have any questions, please contact customer service for personalized size recommendations. 💛

Paws Pet Collective · made with love for you and your furry friend

📦 Shipping

• Most items ship from China.
• Standard delivery takes about 20–40 days (customs time not included).
• Pre-orders or limited items need 7–20 business days to get ready.
• Sometimes customs, holidays, or weather cause delays — thank you for being so patient.
• Every order comes with a tracking number.
• Customs duties are already covered — no extra cost for you.

🔄 Returns & Exchanges

• You can return within 30 days (unused, no pet hair, tags & packaging still there).
• Can't return: custom items, sale/clearance items, gift cards, and pet contact products (like bowls or fountains).
• Wrong size? Just tell us first → send the old one back → place a new order. (For non-quality issues, return shipping is on you.)
• Damaged or wrong item? Send photos/video + order number within 7 days — we'll sort it out as quickly as we can.
• Need to change or cancel? Let us know early — we'll try our best before shipping. Sorry, can't change custom or already shipped orders.
• Refund: within 10 business days after we get the return. Bank transfers may take a little longer — just reach out if you don't see it after 15 business days.
• Important: please always check with us before returning anything — returns sent without our okay can't be processed.

📧 Email us anytime: pawspetcollective@outlook.com

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